Privacy Policy

Information We Collect

We gather different types of information depending on how you use our platform. Some data you provide directly—other information gets collected automatically as you navigate our services.

Personal Information You Provide

• Contact details including your name, email address, phone number, and business address
• Account credentials and security information you create during registration
• Financial information related to investment strategies and portfolio preferences
• Communications you send to our support team or through inquiry forms
• Professional background details relevant to investment experience assessment

Automatically Collected Data

• Technical details like IP address, browser type, device information, and operating system
• Usage patterns including pages visited, time spent, and interaction with features
• Cookie data that helps us remember your preferences and improve functionality
• Performance metrics from machine learning algorithms when you use our tools

How We Use Your Information

Your data serves specific purposes—we don't collect information just to have it sitting around. Here's what we actually do with what we gather:

• Deliver and maintain our machine learning investment analysis services
• Create and manage your account while securing your access
• Process your requests and provide customer support when you need assistance
• Send important updates about service changes, security alerts, or policy modifications
• Improve our algorithms and platform functionality based on usage patterns
• Comply with legal obligations under Thai law and international regulations
• Detect and prevent fraudulent activity or security threats

We won't use your personal data for purposes beyond what you've consented to without asking first.

Legal Basis for Processing

Under Thailand's PDPA, we need a valid reason to process your personal information. We rely on several legal grounds:

Data Sharing and Disclosure

We don't sell your personal information. Period. But we do share data with certain parties when necessary for business operations or legal requirements.

Service Providers

We work with third-party companies that help us run our platform—cloud hosting providers, payment processors, analytics services. These partners only access information needed for their specific tasks and are contractually bound to protect your data.

Business Transfers

If Luminous Flareon gets acquired or merges with another company, your information might transfer to the new entity. We'll notify you before this happens and explain any changes to how your data gets handled.

Legal Requirements

Sometimes we're legally required to share information—court orders, regulatory investigations, or responding to government requests. We'll push back on overly broad demands and notify you when legally permitted.

With Your Consent

For anything outside these categories, we'll ask your permission first.

Your Privacy Rights

Thai law gives you substantial control over your personal information. You can exercise these rights by contacting us through the details at the bottom of this page.

Access and Portability

Request a copy of the personal data we hold about you. We'll provide it in a commonly used electronic format within 30 days. If you want to transfer this information to another service, we'll help make that happen.

Correction and Updates

Found something inaccurate? Let us know and we'll fix it. You can update most information directly through your account settings.

Deletion and Erasure

Ask us to delete your personal information, and we'll comply unless we have a legitimate reason to keep it—like ongoing legal obligations or unresolved disputes. Some data might remain in backup systems for a limited period.

Restriction and Objection

You can request we limit how we process your data or object to certain uses—particularly marketing activities. We'll honor these requests except where we have compelling legitimate grounds.

Consent Withdrawal

Changed your mind about something you previously agreed to? Withdraw your consent anytime. This won't affect processing that already happened based on your earlier consent.

Filing Complaints

If you're unhappy with how we've handled your data, contact us first so we can address your concerns. You also have the right to file a complaint with Thailand's Personal Data Protection Committee.

Data Security Measures

We've implemented technical and organizational safeguards to protect your information from unauthorized access, alteration, or destruction.

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security audits and vulnerability assessments of our systems
• Access controls ensuring only authorized personnel can view personal data
• Secure authentication mechanisms including multi-factor options
• Employee training on data protection and privacy best practices
• Incident response procedures for potential security breaches

No system is completely secure, but we continuously work to strengthen our defenses. If a breach occurs that might affect you, we'll notify you promptly as required by law.

Data Retention

We keep your personal information only as long as necessary for the purposes outlined here. Different types of data have different retention periods:

• Account information remains active until you request deletion or close your account
• Transaction records are retained for seven years to meet Thai accounting and tax requirements
• Communications and support tickets stay in our systems for three years
• Analytics and usage data gets anonymized after two years
• Marketing consent records are maintained until you withdraw permission

After retention periods expire, we securely delete or anonymize your information so it can't be linked back to you.

Cookies and Tracking

Our platform uses cookies—small text files stored on your device that help us provide better service. You can control cookie settings through your browser, though some features might not work properly if you disable them.

Types of Cookies We Use

• Essential cookies that make the platform function—these can't be disabled
• Performance cookies helping us understand how you use our services
• Functionality cookies remembering your preferences and settings
• Analytics cookies providing insights for platform improvements

We don't use advertising cookies or share cookie data with advertising networks.

Children's Privacy

Our services aren't designed for individuals under 20 years old. We don't knowingly collect information from minors. If you're a parent who discovers your child has provided us with personal information, contact us immediately and we'll delete it.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant modifications, we'll notify you through email or a prominent notice on our platform at least 30 days before changes take effect.

The date at the top shows when this policy was last revised. Continuing to use our services after changes become effective means you accept the updated terms.

Third-Party Services

Our platform might link to external websites or integrate with third-party services. This privacy policy doesn't cover those external services—they have their own policies and practices. We encourage you to review their terms before sharing information with them.